Return & Refund Policy

Order cancellation

All orders can be canceled until delivery. If your order has been paid and you need to make a change or cancel an order, you must contact us immediately! Once the packaging and shipping process has begun, the order can not be canceled.

Refunds

Your satisfaction is our number one priority. Therefore, if you want a refund, you can request one.

If you have not received the product within the guaranteed time (45 days without treatment from 2 to 5 days), you can request a refund or a referral. If you have received a wrong item, you can request a refund or referral. If you do not want the product you receive, you can request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors related to your poor control (ie the wrong shipping address)

Your order did not arrive due to exceptional circumstances beyond the control of trendywomanshop.com (ie not cleared by Customs, delayed by a natural disaster).

Other exceptional circumstances beyond the control of trendywomanshop.com

* You can submit claims within 15 days of the end of the guaranteed delivery period (45 days). You can do this by sending a message on the Contact Us page.

If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 14 days.

Do not send your purchase to trendywomanshop.com if we do not allow it to do so.