Shipping & Delivery
How to transport packages?
Packages in our warehouses will be shipped via ePacket or EMS depending on the weight and size of the product.
What about customs?
We are not responsible for customs fees once items have been shipped. By purchasing our products, you agree that one or more packages can be shipped to you and you can get personalized fees when they arrive in your country.
How long does the delivery take?
Delivery time varies by location. These are our estimates:
Location * Estimated delivery time
France: 5-24 business days
Belgium: 5-29 business days
Switzerland, Luxembourg 5-29 business days
* This does not include our treatment time of 2 to 5 days.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received tracking information within 5 days, contact us.
My follow-up indicates "no information available at the moment".
For some shipping companies, it takes 2-5 business days for tracking information to be updated on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, contact us.
Will my items be sent in one package?
For logistical reasons, items from the same purchase will sometimes be sent in separate packages, even if you specified a combined delivery.